Terms of service

These Terms of Service apply when you access nolune.store, use our website or purchase products from Nolune.

About Nolune

Clare Mather Allkins trading as Nolune
23 Gatwick House
Clemence Street
London
E14 7EH
United Kingdom

Email: support@nolune.store
Phone: +44 7755 568954

Products

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, colours, prices and availability are accurate.

Small differences in appearance or colour may occur because of screen settings, materials or normal manufacturing variations.

Product Information and Care

Please read and follow the instructions, care information and safety information provided with each product.

Different Nolune products may have different materials, construction, washing requirements or care instructions.

Prices

All prices are displayed in GBP unless otherwise stated.

The total product price and applicable delivery cost will be shown before you complete checkout.

Standard UK delivery currently costs £4.99 per order, unless another amount is clearly displayed before purchase.

Payments

Payments are processed securely through the payment providers displayed during checkout, including Stripe where applicable.

Orders

Submitting an order represents an offer to purchase the products included in your order.

You will receive an electronic acknowledgement after submitting your order.

If we cannot accept or fulfil an order, we will contact you and refund any payment already taken for unavailable products.

Product Availability

Stock information is based on our current inventory records.

Occasionally, an inventory or technical error may occur.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate refund or alternative where available.

Delivery

Nolune currently delivers within the United Kingdom only.

Orders are normally processed within 1 business day.

Delivery normally takes 3–5 business days after dispatch.

See our Shipping & Delivery Policy for complete information.

Returns and Refunds

Eligible products may be returned within 30 days of delivery.

See our Returns & Refunds Policy for full details.

Faulty Goods

You may have statutory rights where products are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.

Nothing in these Terms limits those rights.

Promotions and Discounts

Discounts and promotional offers are subject to any conditions displayed with the relevant promotion.

A promotion may be changed or ended before an order is placed.

Website Accuracy

We make reasonable efforts to keep our website accurate and up to date.

If an obvious pricing, technical or product-information error occurs, we may contact you before accepting or fulfilling an affected order.

Intellectual Property

The Nolune name, branding, original website content, graphics and other intellectual property belong to Nolune or are used with appropriate permission.

They may not be commercially reproduced without permission.

Complaints

If you have a complaint, contact: