Nolune accepts eligible returns within 30 days of delivery.
Our 30-day return policy is provided in addition to your statutory rights under applicable UK consumer law.
Starting a Return
To request a return, contact:
Email: support@nolune.store
Phone: +44 7755 568954
Please include:
- Your name
- Your order number
- The product you wish to return
- The reason for the return where relevant
Please contact us before sending an item back so we can provide the correct return instructions and, where applicable, a return label.
Return Address
Nolune
23 Gatwick House
Clemence Street
London
E14 7EH
United Kingdom
Return Postage
Nolune provides free return postage for approved UK returns.
Once your return has been approved, we will provide the appropriate return instructions or return label.
Please do not send products back before receiving return instructions from us.
Restocking Fee
We charge no restocking fee.
Return Condition
Returned products should be complete and in substantially the same condition in which they were received.
You may inspect a product as reasonably necessary to determine its nature, characteristics and functionality.
Where permitted by law, we may make an appropriate deduction from a refund if a product has lost value because it has been handled significantly more than necessary for reasonable inspection.
30-Day Return Window
Eligible products may be returned within 30 days after delivery.
This policy does not limit any statutory cancellation, return, refund or faulty-goods rights you may have under UK law.
Exchanges
We accept exchanges for another product of the same value, subject to availability.
Nolune covers approved UK return postage for eligible exchanges.
If the requested replacement is unavailable, we may provide a refund instead.
If you would like a product with a different price, we may process the original product as a return and ask you to place a new order.
Damaged, Faulty or Incorrect Products
If your item arrives damaged, faulty, materially not as described or different from the item you ordered, contact us as soon as reasonably possible.
Nolune will cover reasonable costs associated with resolving a confirmed faulty, damaged or incorrectly supplied item.
Depending on the circumstances, we may provide a replacement or refund.
Refunds
Approved refunds will be returned to the original payment method.
We normally process refunds within 14 days after receiving the returned product or acceptable evidence that the product has been returned, where applicable.
Your bank or payment provider may require additional time for the refund to appear in your account.
Cancelling an Order
If you wish to cancel an order before dispatch, contact us as soon as possible.
We will try to stop fulfilment before the product is dispatched.
If the order has already been dispatched, you may use our return process after delivery.
Statutory Rights
Nothing in this policy limits your statutory rights under applicable UK consumer law.
Contact
Email: support@nolune.store
Phone: +44 7755 568954