This Privacy Policy explains how Nolune collects, uses and protects personal information when you visit nolune.store, place an order or contact us.
Who We Are
Clare Mather Allkins trading as Nolune
23 Gatwick House
Clemence Street
London
E14 7EH
United Kingdom
Email: support@nolune.store
Phone: +44 7755 568954
Information We May Collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Purchase history
- Return, refund and exchange information
- Communications with customer support
- IP address
- Browser and device information
- Website activity
- Cookie and consent preferences
How We Use Your Information
We may use personal information to:
- Process and manage orders
- Process payments
- Deliver purchases
- Send order and tracking information
- Manage returns, exchanges and refunds
- Respond to customer enquiries
- Prevent fraud and abuse
- Protect our website and customers
- Meet legal, tax and accounting obligations
- Operate and improve our website
- Send marketing communications where legally permitted
Legal Bases
Where applicable under UK data-protection law, we may process personal information because:
- It is necessary to perform a contract with you
- We must comply with a legal obligation
- We have a legitimate business interest that does not override your rights
- You have provided consent
Where processing relies on consent, you may withdraw that consent where applicable.
Payments
Payments are processed by Stripe or other payment providers displayed during checkout.
Nolune does not intentionally store your complete payment-card number or card security code.
Shopify
Our online store is operated using Shopify.
Shopify may process information required to provide website, checkout, ecommerce and related services.
Delivery Providers
We may provide necessary information such as your name, address and contact details to delivery providers so they can deliver your order.
Other Service Providers
We may use providers for services including:
- Ecommerce and website hosting
- Payment processing
- Delivery
- Email communication
- Fraud prevention
- Analytics
- Advertising and marketing where permitted
- Accounting
- Legal and professional services
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting, tax and dispute-resolution requirements.
Marketing
We may send marketing communications where permitted by law.
Where consent is required, marketing messages will only be sent after appropriate consent has been obtained.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided.
Cookies
Our website uses cookies and similar technologies.
Please see our Cookie Policy for additional information.
Your Rights
Depending on applicable law, you may have rights relating to:
- Access to your personal information
- Correction of inaccurate information
- Deletion
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where consent is relied upon
To make a privacy request, contact:
Contact
Nolune
Clare Mather Allkins
23 Gatwick House
Clemence Street
London
E14 7EH
United Kingdom
Email: support@nolune.store
Phone: +44 7755 568954