Where does Nolune deliver?
Nolune currently delivers within the United Kingdom only.
Where are orders dispatched from?
Orders are dispatched from the United Kingdom.
How much does shipping cost?
Standard UK delivery costs £4.99 per order.
How long does delivery take?
Orders are normally processed within 1 business day.
Delivery normally takes 3–5 business days after dispatch.
Most orders should therefore arrive approximately 4–6 business days after ordering.
Will I receive tracking information?
Tracking information is provided where supported by the delivery service.
What is your return policy?
Eligible products may be returned within 30 days after delivery.
Do I pay for return postage?
No. Nolune covers return postage for approved UK returns.
Please contact us before returning a product so we can provide the correct return instructions or label.
Do you charge a restocking fee?
No. Nolune charges no restocking fee.
Can I exchange a product?
Yes. Eligible products may be exchanged for another item of the same value, subject to availability.
What happens if my order arrives damaged or incorrect?
Contact support@nolune.store as soon as reasonably possible.
We may request photographs of the product and packaging.
Confirmed damaged, faulty or incorrect products may qualify for a replacement or refund.
How can I pay?
Available payment methods are displayed securely during checkout.
Payments are processed through the payment provider shown during checkout.
How do I choose the right Nolune pillow?
Check the dimensions, height, materials and features shown on each individual product page.
Some Nolune pillows have adjustable heights, while others have a fixed profile.
Are all Nolune pillows machine washable?
No.
Some products have removable machine-washable covers, while foam cores generally require different care.
Always follow the instructions shown on the individual product page and care label.
Can I wash the foam core?
Unless specifically stated in the individual product instructions, do not machine wash or immerse the foam core.
How can I contact Nolune?
Email: support@nolune.store
Phone: +44 7755 568954